Terms and Conditions

SAAS / ERP AGREEMENT

These Terms and Conditions (“Terms”) govern the access and use of the Enterprise Resource Planning (ERP) solution (“Service”) provided by Eduacademic Solutions (“Provider”) to client organizations (“Client,” “You,” or “Your”). By subscribing to or accessing the Service, the Client agrees to comply with these Terms and Conditions.

1. Scope of Services

The Provider shall host and provide access to its ERP platform (“Software”) solely for the Client's internal business operations. This includes modules relating to finance, HR, inventory, compliance, and reporting, along with periodic updates, enhancements, and bug fixes deemed necessary for service continuity.

2. License and Access Rights

The Provider grants the Client a time-bound, non-exclusive, non-transferable, and revocable right to use the Software through web access credentials. The Client shall not decompile, distribute, or modify the Software except with prior written consent.

3. Fee, Payment, and Renewal Terms

• Fees shall be invoiced as per the subscription plan and payable within 15 days of invoice issuance.
• Delay beyond 15 days may lead to suspension of access after written notice.
• Renewals are annual by default, subject to updated pricing communicated 30 days in advance.
• Refunds are not permitted unless the Service is terminated due to Provider's default.

4. Service Levels and Performance

• Minimum monthly uptime commitment: 99.5% excluding maintenance.
• Routine maintenance windows will be announced 24 hours in advance.
• Material downtime beyond SLA entitles Client to proportionate credit adjustment on next invoice.
• Disaster recovery RTO: 6 hours; RPO: 15 minutes.

5. Data Ownership and Usage

Client data remains the property of the Client. The Provider acts only as a Data Processor under the Digital Personal Data Protection Act, 2023, processing Client data solely for service delivery.

6. Data Security and Incident Response

The Provider shall apply ISO 27001 and SOC 2 controls with encryption at rest and transit. Any data breach incident will be reported within 72 hours to the Client and Data Protection Board of India, as applicable.

7. Confidentiality and Non-Disclosure

Both Parties agree to maintain confidentiality for three years post-termination. Disclosures are permissible only under law or with prior written authorization.

8. Intellectual Property

All source code, documentation, and derivative improvements belong exclusively to the Provider. The Client owns all data and output generated from its usage.

9. Compliance Obligations

Both parties warrant legal compliance under the Information Technology Act, 2000, DPDP Act, 2023, and applicable sectoral guidelines. The Provider will store personal data within India unless explicit written consent is obtained for offshore storage.

10. Indemnification and Limitation

Each party indemnifies the other against losses arising from negligence or breach. Provider's aggregate liability shall not exceed total subscription fees paid in the preceding 12 months.

11. Termination and Data Retrieval

Either party may terminate with 30 days' written notice for cause. Client data will remain accessible for 30 days post-termination in CSV format before secure deletion.

12. Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including cyberattacks, natural disasters, or government restrictions.

13. Arbitration and Governing Law

Disputes shall first be amicably resolved; failing which, arbitration under the Arbitration and Conciliation Act, 1996 will apply.

• Seat of arbitration: New Delhi, India
• Language: English
• Governing law: Laws of India

14. Modifications and Notices

Provider may amend terms by posting revisions on the ERP dashboard or via email. Continued usage constitutes consent.

Legal notices shall be sent to the designated postal or electronic addresses of the parties.

15. Entire Agreement

These Terms and the executed Order Form collectively form the complete understanding between the parties.

17. Contact Information

If you have any questions about these Terms, please contact us: